Books on Problem Solving

For conflict avoiders.

Ursiny, Tim, Ph.D., The Coward’s Guide To Conflict, Sourcebooks, Inc., 2003

A ground-breaking classic. A needed follow-up to the principles of Getting to Yes, which it incorporates.

Ury, William. Getting Past No: Negotiating Your Way From Confrontation to Cooperation, Revised Edition. Bantam Books, 1993